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Withdrawal Instructions & Model Withdrawal Form
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A. Withdrawal Instructions
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Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the last goods.
To exercise your right of withdrawal, you must inform us (Brand House Production GmbH, Kurfürstenstraße 35, 80801 München, Germany, tel.: +49 89 260 10 741, email: shop@strenesseblue.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not obligatory.
You can also exercise your right of withdrawal online at https://strenesseblue.com/pages/widerrufsformular. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay, containing information on the content of the withdrawal declaration as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract.
Returns can only be sent to the following address:
CCS Express c/o STRENESSE Blue, Lilienthalstraße 8, 85399 Hallbergmoos, Germany.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling them in a way that is not necessary to establish their nature, characteristics, and functioning.
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us carriage forward (i.e. postage unpaid).
3) Please note that the above points 1-2 are not a condition for the effective exercise of the right of withdrawal.
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(If you wish to withdraw from the contract, please complete and return this form.)
Email: shop@strenesseblue.com
I hereby give notice (*) that I withdraw from my contract (*) of sale of the following goods (*) / for the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Signature of consumer (only if this form is notified on paper)
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(*) Delete as appropriate
