HELP CENTER

Shipping usually takes between three and five working days, depending on your location, but may take up to seven days for some destinations.

As soon as you place an order with us, you will automatically receive an order confirmation at the email address you provided. Please also check your spam folder, as automated emails can unfortunately sometimes end up there. If you still can't find the message, please feel free to contact us.

As long as your order has not yet been shipped, we can gladly change or cancel it. Once the order has been shipped, unfortunately, no changes or cancellations are possible.

Please contact us as soon as possible so that we can review your request and adjust accordingly if necessary.

For your purchase at STRENESSE BLUE, all common payment methods as well as PayPal are available – including all major credit cards, Apple Pay, Google Pay, Klarna and others.

Your security is our top priority. The STRENESSE BLUE online shop uses state-of-the-art SSL encryption to protect your personal data and payment information.

All transactions are processed exclusively through certified and trusted payment providers such as Shopify Payments and PayPal – for a completely secure shopping experience.

Delivery typically takes 2–7 business days, depending on your location and the shipping address provided. Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Shipping costs depend on your location and are calculated automatically at checkout.

Within Germany, shipping is free for orders over €200.

Further information on shipping costs and delivery conditions can be found here .

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.

You can use this to track your shipment online at any time and view the current delivery status.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.

You can use this to view the current shipment status and the expected delivery date at any time.

If you have not received a shipping confirmation, please also check your spam folder or contact our customer service.

For returns, please use our returns portal at the following link.

Please note that only unworn and unused items in their original packaging can be returned.

For hygiene reasons, underwear can only be returned if it is unopened and the original packaging seal is intact.

Further information about the return process can be found here .

Once your return has been received and checked, you will receive a confirmation by email.

Please note that processing may take a few working days after the package has arrived at our facility.

Once your return has been received and inspected, the refund will be issued via the originally chosen payment method.

Depending on the payment provider, this can take up to 10 working days.

Returns can only be accepted if the goods are in perfect, unworn condition and in their original packaging.

Please note that for hygiene reasons, underwear can only be returned if it is unopened and the original packaging seal is intact.

Unfortunately, we cannot accept returns of items that have been worn, damaged, or returned without their original packaging.

In this case, we will of course send the item back to you.